Experience: 6 years and above at Supervisory Position
Qualification: B.Sc. in relevant discipline
IT Skills: MS Excel/Word, Powerpoint
Industry: telecom/Gaming/Payment Terminal Service Providers(PTSP)/IT services
Approx Salary N150,000 – 180,000
• Configuration and deployment of company android POS devices
• Installation/Upgrade of our device system and applications.
• Providing technical expertise and support to merchants on malfunctioning devices.
• Providing support and maintenance for devices deployed to clients on the company platform
• Organizing regular training sessions for agents and junior operations staff on the recommended use of company platform and terminal
• Reviewing agent credentials and ensuring consistence with company policy
• Providing regular feedback to technical partners on the Company platform
• Managing the training and customer service unit.
• Managing key client relationships with vendors and banks
• Monitoring and reviewing device activity
• Managing and actively responding to all agent operational issues
• Liaising with the sales department on all agent operational issues
• Testing and quality control check of new devices delivered to the company
• Preparation of Target vs Achievement reports- Daily/Weekly/Monthly
• Supporting large geographical agent locations
• Large team Management