Job TypeContract Full Time
Job Field ICT / Computer
Customer Experience business strategy and priority.
Usage analysis and correlation to Network issues.
Identify and assess the customer and business impact of CEM insights, network performance and service degradation including inputs from customer complaints, BSS systems and usage pattern changes.
Monitors and records service usage trends per location, per device type and app type.
Maintain a knowledge base of high usage and high value touch points and high impact geographies
Interact with the customer or network operations team to acertain the customer and business impact
Recommend and help in prioritization of resolution of the multiple customer facing issues and service issues.
Proactively analyze the customer complaint trends (if available) to inform Ops manager
Calculate and quantify the business impact for CEM insights and network performance degradation incidents.
Competence and Skill requirements
Deep understanding of CEM use cases, data model, traffic flow. telecom trends, device analysis, and operator business priorities
Start: 1st Oct 2017
6 month extendable
Client to provide:
Business expenses outside home based
Consultant to provide:
Flight from home country
Visa and work permit costs
Travel and medical insurance
Food and laundry
Method of Application
Interested and qualified? Go to First Point Group career website on www.firstpointgroup.com to apply