Job TypeFull Time
Job FieldICT / Computer
About the Product Operations Associate (Settlement and Risk Management) Role
As a Product Operations Associate at Paystack, you’ll help define, operate and monitor the critical backend processes that allows Paystack deliver an industry-leading payments experience to merchants and customers.
You’ll be responsible for designing executing operational processes around how we settle payouts to merchants, and how we protect the Paystack platform from bad actors.
You’ll work closely with the Business, Engineering and Finance teams to establish seamless automated monitoring, data analysis, and reporting processes, and you’ll work closely with our Customer Success team to convert customer requests into usable data for enhancing the overall product experience.
To succeed in this role, you must be data driven with an eye for detail and the ability to see things through.
You must be empathic enough to care about how your work affects our merchants, their customers, and the rest of the company.
You must actively enjoy figuring out solutions where there is no playbook, thrive while working under minimal supervision, and adaptable enough to take on new functions as the need arises.
We’ve pioneered a new era of simple, powerful technology tools for businesses in Africa, and as we prepare for a period of accelerated growth, we’re looking to you to help build a solid foundation upon which we can support some of the continent’s best-performing businesses.
And you’ll do all this while working extremely closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Product Partnerships Lead.
What You’ll Be Doing
As the Product Operations Associate for Settlement and Risk Management, you’ll:
Manage the Daily Merchant Settlement processes, as well as detect and rectify any exceptions
Conduct periodic audits of our merchants and internal processes to ensure we’re adhering to best practices and regulatory requirements
Build and manage relationships and escalations to Processors and Acquirers for any risk-related issues
Coordinate with internal teams to develop risk mitigation strategies for payment processing and merchant management
Proactively gather and analyze large amounts of data, developing compelling, insightful recommendations that will drive risk mitigation
Provide risk management expertise to scale product operations, feature launches and localization of our products across the continent
Stay ahead of emerging regulatory changes and notify the team accordingly
Train internal teams and key partners on risk mitigation initiatives
Identify suspicious activity and manage the investigations until disposition
Review reports and other investigative leads that identify potentially suspicious activity
Investigate, review, and resolve anti-money laundering-related and economic sanction-related alerts
Design and maintain a process for we report fraudulent activity to the appropriate regulatory authorities
What it takes to succeed in this role
Keen to learn and innately curious about all parts of the business
Process-driven – You understand processes intuitively, are highly organised, and are constantly on the lookout to improve the way you work.
Collaborative – You seek first to understand and then to be understood. You communicate your actions and intentions clearly – verbally as well as in a written form.
Proactive – You have a proactive attitude towards problems. You pay attention to details and think about the implications of what you are doing
Compelling and persuasive when you find a solution you believe in. Able to work across teams without direct authority and win the day with numbers, letters, and passion
Comfortable with ambiguity, a rapidly changing environment and work product feedback cycles that range from one day to several years depending on the day of the week
Driven to innovate, rather than being limited by what is there or has already been done before
You have a professional, helpful, and friendly attitude coupled and are able to listen, teach, and elicit information efficiently
You enjoy working in a metrics driven organization
A strong problem solver with excellent written and verbal communication skills
An individual with exceptional organisational skills with a high level of accuracy
An individual with excellent Data Analysis skills
While this is NOT strictly required, it would be a plus if you:
Have previously worked at fast growing internet startups
Have previously worked in a fintech or payment company
Full medical coverage
Smart, kind colleagues who’re invested in your growth